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Android: Google / Samsung Lock Removal

Android Theft Protection Lock, Activation Lock and Factory Reset Protection (FRP) are security features on your Android device that prevent someone from gaining access to your device.

We require you to remove these Locks from your device before sending it to us. If we receive your device with the Android Theft Protection Lock enabled, we will be unable to pay for the device and will have to return it to you. There will be a charge of £15 per order to return the device to you.

How do I remove the Android Theft Protection Lock, Activation Lock and Factory Reset Protection (FRP) from my device?

Please note: For Samsung phones with FRP and Activation Locks setup, please remove the Google Account before removing the FRP.


Select the removal type the follow the steps below:

Theft Protection Lock

Activation Lock

Samsung FRP

Removing the Android theft protection lock from your device

These steps are applicable for any Android 15 and above.

  1. Open the Settings app on your phone.
  2. Tap on Google.
  3. Select All services.
  4. Scroll down to the Personal & device safety section.
  5. Tap on Theft protection.
  6. Disable Theft Detection Lock by toggling it off.
  7. Confirm your selection if prompted.

If you have any other security features enabled, like Offline Device Lock or Remote Lock, you can also disable them from the same menu.

Removing your Google activation lock from device settings on your phone

Depending on the specific model of the Android phone, the following steps to remove your Google account may differ slightly. The general steps listed below should allow you to remove your Google account from your phone, but some phones may skip some of the steps.

  1. Switch the device ON.
  2. Go to Settings.
  3. Tap Accounts or Users & Accounts.
  4. Select the account type, which in this case would be Google.
  5. You will now see a list of Google emails that are linked to your device. Select the first account.
  6. You will now see Sync Settings for the selected account. Tap the menu icon (three vertical dots) on the top right-hand corner.
  7. Tap Remove account.
  8. Confirm by tapping Remove account again.
  9. Repeat steps 5 to 8 until all Google Accounts have been removed from your device. Please note: removing an account does not delete any data from your Google Account, your device will simply stop syncing data.

If you are unable to complete the steps above, you would also be able to remove the Google Account from the phone by accessing your Google account online.

Removing Samsung factory reset protection from your device

These steps are applicable to most Samsung devices.

  1. On the phone's home screen, tap Apps.
  2. Select Settings.
  3. Tap on Accounts.
  4. Tap on the account you wish to remove.
  5. Select More in the top right corner of the screen.
  6. Tap on Remove Account.

Your Samsung factory reset protection has now been removed.

Removing your Google activation lock
online

  1. Log into your Google account.
  2. Once logged in, go to Device activity & notifications (located under Sign-in & security).
  3. Next click on Review devices (under recently used devices).
  4. Select the device you wish to remove from your Google account and click the red Remove button beside account access.
  5. There will be a confirmation window, select Remove.
  6. A confirmation window will show that the access has been removed from your device.
  7. To confirm, you can check the list of recent phones. The selected phone will show Access removed.

Please Note: After removing the Google account access online you will need to perform the reset from the settings of the phone. On some model phones, a hardware reset will request the Google account information during setup.

72 Hour Google Lock: If a Google password is changed and the device is immediately factory reset, a message will appear after a restart which says: "please sign in using one of the owners accounts for this device" This indicates the google account on the phone is now locked for 72 hours and you must wait for it to reset. This mostly commonly affects Samsung devices.

For more information, see the following support articles:

• Factory Reset Protection (FRP) Feature
• Protect your personal data against theft