Posting Instructions
You have 2 options in posting your phone(s) to us:
Option 1
Tracked Returns
Posting Instructions
Affix 'Option 1' label onto parcel.
Post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.
Estimated time of delivery
1-3 Working days*
Cost of service
FREE (Postage is prepaid by us)
Royal Mail loss or damage cover
Up to £150
Maximum no. of phones per parcel
Up to 2
Do's & Don'ts
- Please remember to enclose the Delivery Note with your phone(s)
- Please retain the proof of posting receipt
- Tracking service and loss or damage cover not applicable if Mazuma bag is posted in a post box
Please see Packing Instructions for instructions on how you should package your phone(s).
Option 2
Special Delivery
Posting Instructions
Affix 'Option 2' label onto parcel.
Post at your nearest post office via 'Special Delivery' and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.
Estimated time of delivery
1 Working days*
Cost of service
Approx. £9.35
Royal Mail loss or damage cover
Up to £750**
Maximum no. of phones per parcel
Up to 2
Do's & Don'ts
- Please remember to enclose the Delivery Note with your phone(s)
- Please retain the proof of posting receipt
Please see Packing Instructions for instructions on how you should package your phone(s).
Unfortunately, we cannot accept responsibility for non-delivery of phones and therefore recommend that you choose a posting option which best safeguards your handset(s) from loss or damage in transit.
* Estimated time of delivery is based on an uninterrupted service provided by the Royal Mail and is subject to delay in busy periods such as Christmas.
** If your device is valued at or worth more than £750 please post Special Delivery to comply with Royal Mail's T&Cs.