Postal Limitations
Due to new Royal Mail conditions
for posting lithium batteries, all
postal services are now limited
to a maximum of 2 phones or
devices per parcel.
If you are selling more than 2 phones or devices,
please register multiple sales of no more than 2 phones or devices per sale.
Selling 10 or more phones/devices?
If so, please continue to place a single sale for all the items as our free courier service is unaffected by the Royal Mail limitations.
Your Mazuma Posting Options
You have 2 options when posting your phone(s) to us:
Option 1
Tracked Returns
Up to £150 Cover
If your device is valued at or worth more than £750 please post Special Delivery to comply with Royal Mail's T&Cs.
Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.
Estimated time of delivery
1-3 Working days
Cost of this service
FREE (Postage is prepaid by us)
Royal Mail loss or damage cover
Up to £150
Maximum no. of phones per parcel
Up to 2
Option 2
Special Delivery
Up to £750 Cover
If your device is valued at or worth more than £750 please post Special Delivery to comply with Royal Mail's T&Cs.
Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.
Estimated time of delivery
1 Working day
Cost of this service
Approx. £9.35
Royal Mail loss or damage cover
Up to £750
Maximum no. of phones per parcel
Up to 2
Device Terms & Conditions
Each device should:
• Turn on and off (with all buttons working)
• Be fully functional* (cosmetic wear and tear is acceptable)
• Have a fully working operating system (software)
• Have a working screen (without cracks, pixel damage or defects)
• Have a working touch screen (without cracks or chips)
• Have no damage to rear glass or camera lens (no cracks or chips)
• Not have bent housing
• Include its battery (you can keep memory card, charger, etc)
• Not be water-damaged (water indicators must not be red)
*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.
Each device should:
• Include its battery (you can keep memory card, charger, etc)
• Be intact - not crushed, bent or snapped in half
• Not have any missing parts or components
Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc
All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.
Please see our full Terms & Conditions of Supply
Your Network
The value of this device is dependent on whether it is unlocked or locked to a particular Network.
Please select the Network your device is locked to.
We accept devices on any UK network.
If your phone was supplied by a virtual network, it is likely to be locked to it’s host network. Please see list of most popular virtual networks and their host network.
EE
(T-Mobile, Orange, Asda Mobile, BT Mobile, Go Mobile, Plusnet Mobile, Virgin Mobile)
O2
(Lycamobile, Sky Mobile, Tesco Mobile)
Vodafone
(Lebara Mobile)
Three
(iD Mobile)
Please Note: Your device is worth more if it is unlocked. Most networks will unlock your device for free (or a small fee) upon your request.
Network
The value of this device when faulty is not dependent on which UK Network it is locked to.
Value quoted applies to any UK Network or Unlocked (SIM FREE).
Network
The value of this device is not dependent on which UK Network it is locked to.
Value quoted applies to any UK Network or Unlocked (SIM FREE).
Mazuma Payment Methods
- Cheque posted on same day of receipt of phone(s)
- All cheques posted via 1st class post
Your cheque will be made payable to the name registered in your Mazuma account and can be banked into any UK bank that you hold an account with.
- Faster Payment transfer made on same day of receipt of phone(s)
- Money in your account same day of transfer (unlike BACS 3 days)
Your bank must accept Faster Payments (most do). If not, a BACS transfer will automatically be made.
Device
Any colour accepted.
We only require the device and it's battery.
If you are selling a Smartwatch, please include straps and charger.
How would you describe the look of your device?
Good Shape
This is a device that has been well cared for and looked after. There may be a few light cosmetic scratches on the body, but it will be in great condition! There will be no deeper scratches or marks on the device. The device will not have been dropped in liquid.
Multiple Scratches, Chipped
This is a device that has been around the block a bit! It will have moderate wear and tear and will have multiple/heavy scratches or chips/dents on the body, but no cracks on the rear glass. The device will not have been dropped in liquid.
Cracked Glass
This device has seen better days! The rear glass will be cracked. It may have been damaged by liquid at some point.
If your device falls into this category, we’re really sorry, but we won’t be able to buy it from you.*
How does your device function?
All OK
All functionality works as it should / Battery holds a good charge / For iPhones check "Settings" → "Battery" → "Battery Health" must be over 80%.
Something's wrong
Some functionality is inconsistent / Camera, speakers, earpiece, microphone, or sensors do not function normally / Battery life is shorter than normal / Battery Health is less than 80%.
Network
The value of this device is dependent on whether it is unlocked or locked to a particular Network.
Unlocked
Works with any network.
EE
Works with EE, T-Mobile, Orange, Asda Mobile, BT Mobile, Go Mobile, Plusnet Mobile, Virgin Mobile.
O2
Works with O2, Lycamobile, Sky Mobile, Tesco Mobile.
Vodafone
Works with Vodafone, Lebara Mobile.
Three
Works with Three, iD Mobile.
Does your device power on?
Yes
Device powers on and display turns on.
No
Device and/or display does not consistently power up.
How would you describe the screen of your device?
Good Shape
This screen is in lovely condition; it has been well looked after. It may have a few very light scratches on it, but these will only be cosmetic and not affect the viewing experience! The touchscreen will work perfectly. There will certainly be no cracks anywhere on the screen, and definitely no liquid damage.
Multiple Scratches
This screen will have noticeable scratches; they may be deep enough to feel with your fingers but the display and touchscreen will still function properly. The display may have some slight discolouration, but not too obvious. The screen has not been damaged by liquid.
Damaged/Blank/Screen Burn
The display and touchscreen are damaged and not working properly. There may be lines across the display, or black marks, or the display may just be a black screen. There may be liquid damage to the screen too. The display may have slight signs of Screen Burn, also known as Ghost image, which means it holds permanent discolouration on the screen.
Cracked Glass
This screen will be cracked, chipped or shattered and may even be lifted slightly from the body.
Sell
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